Política de reembolso

RETURNS & EXCHANGES

You can make a return or exchange of unopened products in its original condition within 30 days of receiving your order. The returns are free and customer will not bare any expense.

 Unfortunately, we cannot accept returns after this point. Gift cards are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

RETURNS FOR USED PRODUCTS

If the package is opened/used you have 24 hours from the day your tracking number shows as "delivered" to claim a refund with a return to our Melbourne address.

WHERE TO SEND MY RETURN OR EXCHANGE?
Once confirmed, please ship your product back to the address on the return form that will be given to you via email by our customer service rep.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.
There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please email us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the Same item, send us an email.